Shipping, Returns & Refunds
WHAT IS THE COST OF SHIPPING?
Orders with a value of less than R500 will have a courier charge of R120,00. Orders over the value of R500 will be shipped free.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Delivery to main cities and towns will take place between 5 to 6 working days, while regional/outlying areas take 6 to 7 working days. An extra surcharge fee for orders to be delivered in townships, rural areas, farms and embassies. The delivery time-frame depends on the logistics and your delivery location.
WHAT ADDRESSES DO YOU SHIP TO?
We only ship orders to physical addresses(No posts boxes). Please make sure that the address you choose for delivery is accurately captured, and that there is someone present to receive the parcel on your behalf in case you are not there. We recommend using your work address for deliveries.
RETURNS
HOW DO I RETURN A FAULTY OF INCORRECT PRODUCT?
If, for any reason, you would like to return your product, please contact us with your details, and we will arrange to collect the product from you at no expense to you.
REFUND AND EXCHANGE POLICY
Should you not be satisfied with your purchase, you may return if for a refund or exchange subject to the following:
- Original proof of purchase must be provided.
- Product must be in original condition and packaging.
- Refunds will only be given within 30 days of purchase.
- We may deduct a fair shipping and handling fee from refunds.